Full speed ahead

Resolving the recent performance issues

Over the past several weeks, you may have experienced slower-than-usual performance on Unauthorized, such as delayed logins, non-functional livestreams and slow video uploads. We want to let you know what was happening behind the scenes and assure you that the issue has now been fully resolved.

The problem was traced to a single faulty hard drive in one of our primary servers. This drive was failing in an unusual way—it wasn’t reporting errors, but it was severely degrading the performance of the entire system.

Our team worked to identify and replace this drive. The process was more complex than anticipated, causing some temporary instability during the repair. However, the drive was successfully swapped out at the end of October, and the system has now fully rebuilt itself without any loss of data.

We are happy to report that all performance issues have been eliminated, and the platform has since been running smoothly again.

This incident has reinforced the importance of our ongoing project to build a more robust, globally redundant content delivery network (CDN) and general fallback mechanism. We are accelerating this work to prevent any single point of failure in the future. As always, antifragility is the name of the game.

Thank you for your patience and continued support! For those interested in the full technical story, our server admin Rifleman has written a detailed account of the troubleshooting process for his new tech blog “Tactical BSD”:

ZFS Horror Story

—Jordamøn